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Enterprise Service Management

ENTERPRISE SERVICE MANAGEMENT

What Sets OBXtek Apart

OBXtek leverages a platform of industry best practices and technologies for all tasks, processes, and support required to accomplish IT Service Management. We recognize that no single industry standard or set of best-practices can satisfy all operational requirements. Our solutions are built after gaining a complete understanding of the business and systems requirements then applying our process based solutions (including ITIL v3; ISO 9000, ISO/IEC 20000-1, and  and ISO/IEC 270001) and the appropriate technology platforms to meet those needs  This approach  contributes to a comprehensive IT support solution that interfaces with other methodologies including the Software Development Lifecycle (SDLC), Engineering “V”, Project Management, and other models.

OBXtek leverages complimentary sources of knowledge and technology to satisfy customer requirements through customized practical application for Enterprise IT Service Management. We have the expertise to accurately scope, design, implement, and manage IT;  allowing our customers to do what’s important to meet their mission.

Our Expertise

Enterprise IT Service Management

OBXtek’s IT service management approach improves service levels, customer satisfaction, and end-user productivity through process improvement/efficiency, centralizing IT support, training, and integrating support tools. We design, install and manage mission-critical enterprise systems, providing IT services at every level, applying customer requirements, industry best practices, lessons learned and adherence to regulatory compliance standards. We provide end-to-end management of critical IT enterprise infrastructures and we understand the  federal/DoD regulations that drive our customers’ requirements.

IT Infrastructure Optimization

OBXtek’s cloud-agnostic approach allows our customers to adapt rapidly to ever-changing environments and adopt the optimal cloud strategy to realize growth and cost savings. Our IT Infrastructure optimization services are designed and managed using an integrated, collaborative approach in ensuring architecture, engineering and operations requirements, as well as future requirements are met. We have partnered with cloud infrastructure providers providing DoD / Federal Civilian solutions that understand security constraints and mission needs.

Critical Systems Engineering and Operations

OBXtek maintains the performance, high availability, security and efficiency of the critical infrastructures that DoD and Federal Civilian agencies rely on.  We provide support for all phases of the engineering system life cycle, which includes requirements engineering, hardware/software and COTS/GOTS integration, Systems Engineering Project Management, and logistical trade analysis comprised of holistic capabilities to manage end-to-end service operations.

Data Center Consolidation and Operations

OBXtek is adept at moving, consolidating, modernizing and operating data center environments for DoD and Federal Civilian Agencies while maintaining availability, accessibility, reliability, and security of data. As environments increase virtualization and become fully virtualized we increase cost savings through capacity planning, high availability, load balancing and fault tolerance and offer opportunities to leverage innovative capacity services and Everything-as-a-Service (EaaS) models.