OBXtek is committed to ensuring the success of its quality programs. We fully support these programs with dedicated resources and active participation by the executive management team as well as department heads and employees.
OBXtek ensures customer satisfaction by establishing, executing, and tracking well-defined project requirements; providing frequent and open communications; and assigning dedicated employees committed to our customer’s mission and the continuous improvement of the quality management system.
An appraisal at CMMI maturity level 3 indicates that OBXtek is performing at a "defined" level in which processes are well characterized and understood, and are described in standards, procedures, tools, and methods.
OBXtek’s ISO 9001:2015 registered Quality Management System (QMS) provides the framework for business processes including document controls, project management, audits, personnel training, corrective and preventive actions, and especially continuous program improvement and customer satisfaction.
OBXtek’s ISO/IEC 20000-1:2011 registered Service Management System utilizes ITIL process guidelines to manage the service life cycle including Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
OBXtek’s ISO/IEC 27001:2013 registered Information Security Management System processes implement, maintain, and continually improve information security. They include requirements to assess and mitigate information security risks as tailored to the needs of the organization and project.
OBXtek provides planning, management, execution, tracking and reporting of work using the PMI PMBOK best practices, ensuring accountability in cost and schedule management, risk management, personnel management, and quality assurance.
By using the ITIL framework, OBXtek ensures IT services align with customer business needs and all development, transition, and maintenance requirements are met.
OBXtek utilizes Six Sigma tools to identify and execute outcome-driven, value-added processes that are tied to performance. We monitor and analyze the results of continuous improvement efforts to correct deficiencies, improve performance, and reduce costs.
"OBXtek senior management has shown considerable commitment to building, maintaining, and improving our quality programs through sponsorship, active engagement, and the dedication of labor and funding."
— John Olsen, Director of Quality