Information Technology Engineering and Support

Information Technology Engineering and Support

Information technology is a constantly evolving field
requiring a team of IT engineers and support specialists with significant experience designing, deploying, and maintaining an organization's critical IT infrastructure. OBXtek's experts can provide well-designed system architecture and governance plans, enhance functionality and performance on existing systems, and provide the day to day support required to support your agency's requirements. Our team's unique blend of technical knowledge and experience working with numerous federal government agencies insures we're prepared to handle any IT support tasks.

Desktop Support Services

OBXtek's desktop support services help to ensure your agency's hardware and software are current and operational. Our personnel provide support for software upgrades, changes, and patches to keep your system current and running smoothly. Our hardware support includes data transfer, system replacement and re-imaging, and diagnosis and repair for laptops, desktops, and related equipment.

IT Service/Help Desk and Call Center

OBXtek provides Level I, II, and III support supplying live and online assistance when problems occur. Our help service/desk personnel help to solve issues as routine as password resets or as complex as system crashes or upgrades. We leverage industry best practices, such as the Information Technology Infrastructure Library (ITIL) and the Help Desk Institute (HDI) to identify and correct recurring issues, process technological improvements to drive down the number of incidents, and reduce downtime.

Enterprise Architecture

All organizations need to ensure that their IT systems support their business needs and mission objectives. OBXtek's enterprise architecture services provide the conceptual blueprint necessary to pull it all off. Our enterprise architects know how to navigate the often difficult task of aligning business requirements with IT resources to provide your organization with effective, efficient, and agile high-level planning.

Datacenter Architecture, Engineering, and Support

An effective IT infrastructure provides the technology your agency needs to run smoothly and support the current and future needs of the organization. OBXtek engineers can provide enterprise server solutions, from needs assessment through procurement to implementation and operation. We can provide integration, consolidation, and migration support to ensure your agency's systems are optimized and scalable. Our data center support provides constant monitoring, troubleshooting, and maintenance to help your agency meet its 24/7/365 operational requirements.

Certification and Accreditation

Certification & Accreditation (C&A) of your IT systems can turn into an expensive paper chase draining both your agency's budget and your personnel. OBXtek can help ensure your IT systems comply with federal regulations including FISMA, NIST SP800-37, and DIACAP. Our experts ensure the C&A process is not just a documentation exercise but rather a thorough risk assessment and vulnerability analysis that describes the controls and processes in place and provides continuous improvement to enhance your agency's security posture.

Enterprise Email Management

Most organizations rely on email to handle the bulk of their communications. As a Microsoft certified partner, OBXtek can provide the right mix of experts to develop scripts to automate tasks, lead infrastructure, archiving, and design and configuration teams, and deploy solutions that meet the current and future requirements of your agency. Our experts have experience deploying and supporting Windows Server versions 2003 and 2008 and performing daily ongoing support and maintenance of troubleshooting of existing Microsoft Exchange Environments.

Audio Visual Systems and Video Teleconferencing

Audio visual systems (including video teleconferencing), are an essential component of conducting business in the media-rich environment in which we all live and work. Video teleconferencing brings together audio and video during conference calls, making it feel as if remote parties are in the same room together during meetings. Our video teleconferencing solutions help reduce unnecessary travel while still maintaining all of the benefits of face-to-face interaction.

Data and Database Management

Most organizations have no shortage of internal and external data stored in their databases. A good management archival system allows easy access for all users whenever information is required. If you're drowning in a sea of data, OBXtek's data and database management solutions can get you back above water.

New Product Research, Evaluation, and Implementation

Introducing new technology to an organization requires an exhaustive process of brainstorming, market research, design and integration engineering, and implementation planning. Our team of experts will ensure the hardware/software proposed is the right solution for your organization and develop plans to successfully integrate the new hardware/software into your current IT environment to meet operational and security requirements. Working with your organization, we take the fear out of implementing new hardware and software and provide necessary installation and maintenance services to keep your agency IT infrastructure running smoothly.

Training and e-Learning Design and Support

When your product or service offerings change or a new piece of hardware/software is adapted, your people need new training to get up to speed. OBXtek can orchestrate the training for your staff and clients so a seamless transition occurs between old and new. Our training can be provided in-person or through e-learning solutions that provide a convenient method for parties in multiple locations to receive the training they require.

To get more information on the services we offer or about OBXtek please contact us today!